Just days after the official US launch of the Nexus One, Google have come under fire by both consumers and developers regarding their ‘super phone’.
Google’s first foray into hardware development and sales has not gone to plan as consumers complain about encountering many problems whilst receiving little support and developers criticize the lack of a software development kit for the Android 2.1 device.
Early users of the phone that many said would be the ultimate, groundbreaking smartphone that would steal iPhone’s crown have encountered numerous problems including poor 3G performance and confusion regarding pricing terms. These troubles have reportedly been followed up by a severe lack of help through the email-only customer queries care service who promise to respond within two days.
Having received little forewarning and cooperation from Google, developers are outraged that a device running on the Android 2.1 operating system was able to go to market without them having prior access to a software development kit so as to offer users previously developed content that would be fully compatible with their new purchases.
This rocky start to direct consumer sales is not ideal for Google. However, with their near-bottomless resources and finance, it is hard to foresee a future in which they don’t correct all qualms and answer all queries as they find their feet as direct sellers of technological hardware.
Via: The Register