This application will help you to estimate the numbers of lines required for PSTN connections (Erlang B) or the number of agents you need in a call centre during an hour. This programs are used by telephone systems designers to perform the calculations in a simple and quick way.
Erlang BC Calculator
This application will help you to estimate the numbers of lines required for PSTN connections (Erlang B) or the number of agents you need in a call centre during an hour. This programs are used by telephone systems designers to perform the calculations in a simple and quick way.
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