"Jhs1970426" <> wrote in message
> Good Evening!
> I am having problems starting up my desktop. I emailed Microsoft and they
> recommended that I post here. My desktop will NOT start up properly. It
> turns on and the Windows flag and loading bar appears. Then it just stops
> the screen becomes blank. Then i restart it again and a window comes up
> says "Did not start properly" and "a hardware or software change may have
> caused it." I do not recall doing any software changes to it. Then I try
> start up in safemode, which works, but i do not know what to do about this
> problem. Just now, a screen came up that said the computer was running a
> scan and checking files. After that was over, nothing happened again. What
> I do?
> Any help would be GREATLY appreciated. Thanks.