During the last automatic updateon my PC 7 updates completed with success
and 2 failed.
MSO Outlook update KB973514 (junk email filter) and Silverlight update
KB974331.
To keep things simple I uninstalled Silverlight to obviate the need for
update KB974331.
I could then concentrate on the Outlook update. Some extracts from Event
Viewer and C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g files
documenting the error follow:
************************************************** ******
EVENTVIEWER(SYSTEM):
Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 16/09/2009
Time: 3:01:25 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
Installation Failure: Windows failed to install the following update with
error 0x80070641: Update for Microsoft Office Outlook 2007 Junk Email Filter
(KB973514).
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 30 36 34 31 20 0070641
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 41 39 42 37 36 32 ={A9B762
0028: 33 44 2d 38 37 35 36 2d 3D-8756-
0030: 34 43 42 30 2d 42 35 34 4CB0-B54
0038: 35 2d 42 43 36 41 46 31 5-BC6AF1
0040: 31 44 41 39 42 42 7d 20 1DA9BB}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 31 20 00 01 .
************************************************** *******
EVENTVIEWER(APPLICATION)
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 16/09/2009
Time: 3:00:22 AM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-4DACD0EA75
Description:
The description for Event ID ( 1015 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be able
to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
0x80040154, (NULL), (NULL), (NULL), (NULL), , .
************************************************** ********
ReportingEvents.log:
{2559B55C-8A68-4EDE-908E-B84AA62ABE11} 2009-09-16
03:00:22:156-0600 1 195 101 {A9B7623D-8756-4CB0-B545-BC6AF11DA9BB} 101 80070641
AutomaticUpdates Failure Content Install Installation Failure: Windows
failed to install the following update with error 0x80070641: Update for
Microsoft Office Outlook 2007 Junk Email Filter (KB973514).
************************************************** *********
I have since installed an IE8 update KB973874 and a WINDOWS DEFENDER update
KB915597 successfully. This tends to show that the basic update mechanism is
working. The only question remains why do some updates fail ?
I have followed the many suggestions that I have read here and on other
websites without success.
I have found that the installer service stops after the failure has happened
but this may be normal.
I have manually downloaded update KB973514 and tried to install without
success and with the same failure.
I have not been able to find the file that automatic update loaded
(supposedly).
Serendipitously, while looking for the apdate I found the following in
Windows Prefetch directory and wonder why and if it should be there.
OFFICE2007-KB973514-FULLFILE-2FB2A5B5.pf.
Any NEW suggestions leading to the resolution of this problem will be
appreciated.
—
Keep smiling …
